Refund, Exchange & Cancellation Policies

1. "We", "us" and/or "our" means Annapurani Computers, The Great Bot.com or any of its subsidiaries or affiliates (collectively "The Great Bot").

2. "You", "Your" and/or "Customer" means the individual(s) or entity/entities identified on the Order Confirmation.

3. "Custom built product(s)" means all products that were assembled by The Great Bot from third party components whether or not such components were modified by The Great Bot.

4. "Product(s)" include(s) "service(s)".

Advertised prices are in Indian Rupees and, unless otherwise noted, exclude shipping, handling, and any taxes, customs, or import/export fees that may be imposed by the governmental authority of the jurisdiction in which you reside and/or work. Until full payment is received, your order is not binding on us, and any price quotation from The Great Bot is subject to change at any time without notice. We reserve the right to reject or cancel any order or quote at our sole discretion. We reserve the right to prosecute fraud to the full extent of the law including but not limited to credit card fraud and check fraud. The Great Bot is not responsible for pricing errors, typographical and other like errors and reserves the right to cancel any orders or quotes resulting from such errors.

Due to the unique nature of the above referenced custom built product(s), you specifically authorize us to charge the agreed price (including taxes, fees, shipping costs, or other terms that may apply to your specific purchase) for said product(s) on your PayPal account, Visa card, AMEX card, MasterCard, Discover card, or other credit/debit card and other payment methods, immediately upon placing your order. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND CHARGES (including, e.g., overdraft or other bank fees) AND FOR PROVIDING VALID PAYMENT INFORMATION.

We continually upgrade and revise our products and service offerings. The Great Bot may revise and discontinue products at any time without prior notice to its customers. Upon customer’s approval The Great Bot may ship a substitute product that has the ordered product(s) functionality and performance, even though it may vary from other aspects of the ordered product. The quoted The Great Bot SKU numbers for The Great Bot-branded hardware product(s) conform in all material respects with the The Great Bot product(s) specifications on the date such product(s) were shipped. Due to custom assembly some components may show minor wear and tear that does not affect the quality and performance of the assembled product.

You are solely responsible for reporting, paying, collecting, and remitting any GST, or any other applicable fee or tax that may be assessed on your transaction. You agree to defend, indemnify, and hold The Great Bot harmless from and against any and all liabilities, damages, claims, and costs that may result from your failure to properly report, pay, collect, or remit any applicable tax or fee.

You are also solely responsible for understanding and following all relevant state, national, and international laws and regulations that may apply to your transaction. We strongly encourage The Great Bot users to learn about the laws of their own country as well as the countries where they plan to do business, and to hire experts where necessary. You agree to defend, indemnify, and hold The Great Bot harmless from and against any and all liabilities, damages, claims, and costs that may result from your failure to comply with any applicable laws or regulations.

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All Taxes paid will not be in the return of payment back to customer

You can request changes to your order—including the cancellation of specific item purchases—without incurring any additional fee until The Great Bot purchases any hardware required for your order or sends you an email or other communication confirming that any item in your order has entered The Great Bot’s production process, whichever is earliest. All changes to your order after that time are subject to a 10% fee.

All returns or refunds must comply with The Great Bot’s returns and/or refunds policy. Before returning any product, you must contact us and obtain a Return Merchandise Authorization number (RMA number) for you to include with your return. Once issued, RMA numbers are valid for 15 days within which time returned products must be received by The Great Bot. The Great Bot does not accept expired returns or returns without an RMA number. You must return the product(s) to us in the original packaging. You are responsible for properly packaging product(s) to be returned and for delivering the product(s) to the common carrier designated by The Great Bot. You are responsible for the risk of loss or damage, as well as shipping and handling fees, for a product(s) that you return.

Credits for returned product(s) will be issued in the original form of payment within a reasonable amount of time after receipt and inspection of returned product(s). All returned merchandise must be accompanied by its original packaging, accessories, and manuals, otherwise, your return may be subject to additional fees. Original shipping, handling, delivery, and associated fees are not refundable. All software containing licenses is non-returnable and non-refundable. The Great Bot will not issue a refund for license-based software that is returned.

Notwithstanding the other provisions in this Agreement, no product shall be eligible for return or refund if The Great Bot determines, in its commercially reasonable judgment, that the product was rendered inoperable or physically damaged as a result of negligent, reckless, or intentionally wrongful acts or omissions after delivery to or pick-up by Customer.

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The number of days taken to process the refund and credit the amount to the customer's bank account is in 5 to10 working days munimum from the day of full cancellation.

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Parts, Accessories, and Components

Individual parts, accessories, and components may be returned if the product being returned was delivered within the last 15 days. All such returned products are subject to a 15% restocking fee.

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Mining Configurations

Tower and rackmount solutions that include three or more graphics cards (“Mining Configurations”) cannot be returned for a refund.

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Hardline Liquid Cooling Solutions

All computer systems containing Hardline Liquid Cooling (use of rigid tubing) cannot be returned for a refund.

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Special Order Items

Special order products are not eligible for return.

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Liquid Cooled Configurations

Products containing all PCs not included in the Liquid Cooling Solutions, and Mining Configurations as stated above, may be returned if the product being returned was delivered within the last 5 calendar days. All such returned products are subject to a restocking fee of 15%.

Products (including but not limited to computers, cases, components, accessories, and parts) that have been subject to custom physical modifications at your request cannot be cancelled, changed, or returned under any circumstances. Examples of custom physical modifications include, but are not limited to, paint, etching, liquid cooling solutions, and other Customer-requested physical modifications.

THE GREAT BOT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, FOR SERVICES, SOFTWARE, HARDWARE OR PRODUCTS, AND ALL SUCH SERVICES, SOFTWARE, HARDWARE, OR PRODUCTS ARE SOLD “AS IS,” EXCEPT AS EXPRESSLY SET FORTH IN THE GREAT BOT’S APPLICABLE “WARRANTIES AND RETURNS” POLICY IN EFFECT ON THE DATE OF THE ORDER CONFIRMATION.

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With the exception of claims and/or disputes relating to returns of product(s) for credit, you and The Great Bot agree that any claim, dispute, or controversy, between you and us, of every nature and description, whether in contract, tort or otherwise, whether pre-existing, present or future, including statutory, common law, intentional tort and equitable claims (“Dispute”), involving The Great Bot, its employees, agents, successors, assigns, subsidiaries and affiliates, arising from, in connection with, or relating to this Agreement, its interpretation, or the alleged breach, termination, or questions as to the validity thereof, SHALL BE RESOLVED, EXCLUSIVELY. The arbitration will be limited solely to the claim, dispute or controversy between you and The Great Bot. 

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All arbitrations, under this Section, shall take place in the State of Tamil Nadu, or in your state, should we so agree. Customer waives any objection to venue, and consents to personal jurisdiction. Should you fail or refuse to reasonably cooperate in the arbitration process, you specifically agree and authorize us to proceed with arbitration in your absence.

You and The Great Bot agree that any claims and/or disputes involving returns of product(s) for credit shall be determined in a court of competent jurisdiction in the State of Tamil Nadu, or in your state, should we so agree. Customer waives any objection to venue, and consents to personal jurisdiction. Should you fail or refuse to reasonably cooperate in such proceeding, you agree and authorize us to proceed in such court in your absence.

THE GREAT BOT DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SPECIFIED IN THIS AGREEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST WAGES, LOST REVENUES, LOST PROFITS, LOST BUSINESS, LOST DATA, LOST SOFTWARE OR HARDWARE, OR FOR DAMAGES FROM THIRD PARTY CLAIMS OR DAMAGES FOR PRODUCT(S) BEING UNAVAILABLE FOR USE, EVEN IF THE GREAT BOT IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE GREAT BOT’S LIABILITY WILL, UNDER NO CIRCUMSTANCES, BE MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT(S) THAT IS/ARE THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH THE GREAT BOT IS RESPONSIBLE. THE GREAT BOT DOES NOT ACCEPT LIABILITY FOR ANY CLAIM BY A THIRD PARTY. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. IN SUCH CIRCUMSTANCES THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

You agree to comply with all applicable laws and regulations of the various states and the India. You agree and represent that you are buying for your own personal or business use only and not for export. The Great Bot has separate terms and conditions governing resale of product(s) by you or other third parties.