Shipping and Delivery Policy

1. "We", "us" and/or "our" means Annapurani Computers, The Great Bot.com or any of its subsidiaries or affiliates (collectively "The Great Bot").

2. "You", "Your" and/or "Customer" means the individual(s) or entity/entities identified on the Order Confirmation.

3. "Custom built product(s)" means all products that were assembled by The Great Bot from third party components whether or not such components were modified by The Great Bot.

4. "Product(s)" include(s) "service(s)".

We continually upgrade and revise our products and service offerings. The Great Bot may revise and discontinue products at any time without prior notice to its customers. Upon customer’s approval The Great Bot may ship a substitute product that has the ordered product(s) functionality and performance, even though it may vary from other aspects of the ordered product. The quoted The Great Bot SKU numbers for The Great Bot-branded hardware product(s) conform in all material respects with the The Great Bot product(s) specifications on the date such product(s) were shipped. Due to custom assembly some components may show minor wear and tear that does not affect the quality and performance of the assembled product.

Processing times start when payment is charged, approved, and completed, and do not include in-shipping transit period. We may encounter a defect or compatibility issues with hardware and/or software that the customer selected which may delay order processing. It is our responsibility to maintain direct communication with customer regarding any delays of which we are aware. We are not responsible for lack of communication from a customer which delays order processing. For a list of specific processing times refer to "Order Processing Info".

Shipping and handling are additional charges unless otherwise expressly indicated at the time of sale. Shipping dates are best estimates. Title to the product(s) passes to you and risk of loss passes to you when the product(s) are delivered to the address you designate. Loss or damage that occurs during shipping from The Great Bot to customer by a carrier selected by The Great Bot is the responsibility of the carrier. It is our responsibility to insure the shipped product and file claims with the insurer and/or the carrier should damage or loss occur. Products are deemed accepted by you unless you notify The Great Bot of shortages, damage, or defects within (5) calendar days of delivery. If you receive a shipment containing damaged product(s), or if you receive a shipment containing less than all product(s) you ordered, you must notify The Great Bot and make a claim within five (5) calendar days of such receipt. After we confirm the validity of such claim, we will (a) in the case of damage or loss of product(s) during transit, file a claim with the insurer and/or the carrier, and (b) in the case of incomplete shipment that is our responsibility, ship the remainder of ordered product(s) to you.

Shipping and handling are additional charges unless otherwise expressly indicated at the time of sale. Shipping dates are best estimates. All Shipping charges and Custom Fee charged on any shipment outside of the INDIA are to be paid by the customer directly to the shipping provider. Failure to do so may cause delays. The amount must be paid in full directly to the shipper and cannot be paid to The Great Bot. Return or RMA is not applicable for international shipping. Customer are solely responsible for the shipping of the product that has been purchased thru The Great Bot from outside INDIA.